Privacy Policy

1. Introduction

Welcome to Tasksfy ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using Tasksfy, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you directly provide to us, including:

• Account Information: Name, email address, phone number, password, profile picture, date of birth, and address when you create an account
• Payment Information: Credit card details, bank account information, and billing address (processed securely through third-party payment processors)
• Service Preferences: Task preferences, service categories you're interested in, and location information
• Communication Data: Messages, reviews, ratings, and feedback you send through our platform
• Identity Verification: Government-issued ID, professional licenses, and background check information (for service providers)

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Information: Pages visited, features used, time spent on pages, and links clicked
• Location Information: GPS data, IP address, and Bluetooth-enabled proximity data (with your consent)
• Cookies & Tracking Technologies: Cookies, web beacons, pixels, and similar tracking technologies
• Analytics Data: Performance metrics, crash reports, and diagnostic information

2.3 Information from Third Parties

We may receive information about you from:

• Third-party payment processors and financial institutions
• Social media platforms (if you link your accounts)
• Background check and identity verification services
• Other users who provide your information in their reviews or communications
• Marketing and analytics partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Creating and maintaining your account, processing transactions, and delivering services
• Communication: Sending service updates, responding to inquiries, and providing customer support
• Personalization: Customizing your experience and recommending relevant services
• Safety & Security: Detecting fraud, preventing abuse, and protecting user security
• Compliance: Fulfilling legal obligations and enforcing our terms of service
• Marketing: Sending promotional emails, push notifications, and personalized advertisements (with consent)
• Research & Analytics: Improving our Service and understanding user behavior
• Dispute Resolution: Resolving disputes and claims between users

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who assist us in operating our Service, including payment processors, hosting providers, analytics companies, and customer support platforms. These providers are contractually obligated to use your information only as necessary to provide services to us.

4.2 Other Users

When you use Tasksfy, certain information may be shared with other users, including:

• Your name, profile picture, and rating/reviews (for service providers)
• Task details and location information (limited to necessary details)
• Communication between service seekers and service providers

4.3 Legal Requirements

We may disclose your information if required by law, including in response to court orders, government requests, or to protect our legal rights.

4.4 Business Transfers

If Tasksfy is involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure password hashing and storage protocols
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Service at your own risk.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access & Portability

You have the right to access your personal information and receive a copy in a portable format.

6.2 Correction & Deletion

You can request that we correct inaccurate information or delete your personal data (subject to legal obligations).

6.3 Opt-Out

You can opt out of marketing communications and certain data processing activities by updating your preferences in your account settings or clicking "unsubscribe" in emails.

6.4 Restrict Processing

You may request that we restrict how we use your information in certain circumstances.

6.5 Object to Processing

You can object to our use of your information for marketing or profiling purposes.

To exercise any of these rights, please contact us at support@tasksfy.com. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. These include:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how users interact with our Service
• Marketing Cookies: Used to deliver targeted advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

8. Children's Privacy

Tasksfy is not intended for children under 18 years of age. We do not knowingly collect information from children under 18. If we discover that we have collected information from a child under 18, we will take immediate steps to delete such information and terminate the child's account.

If you believe we have collected information from a child under 18, please contact us immediately at support@tasksfy.com.

9. Third-Party Links & Services

Our Service may contain links to third-party websites and services that are not operated by Tasksfy. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Tasksfy operates globally, and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

By using Tasksfy, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules. We implement appropriate safeguards to protect your information during international transfers.

11. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. The retention period depends on the nature of the information and our legal obligations.

• Account Information: Retained while your account is active and for 12 months after deletion
• Transaction Records: Retained for 7 years for tax and compliance purposes
• Marketing Data: Retained until you opt-out
• Cookies: Typically expire after 1-2 years (see individual cookie policies)

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising CCPA rights
• Right to request human review of automated decisions

To exercise CCPA rights, contact us at support@tasksfy.com. We will verify your identity before processing your request.

13. GDPR Compliance (EU Users)

If you are located in the European Union, United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) applies to our processing of your personal data.

Legal Basis for Processing

We process your information based on:

• Your consent (for marketing and optional features)
• Contractual necessity (to provide our Service)
• Legal compliance (to comply with laws)
• Legitimate interests (to improve our Service and prevent fraud)

You have the right to withdraw consent at any time. We have appointed a Data Protection Officer (DPO) who can be contacted at dpo@tasksfy.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, in some cases, by sending you an email notification.

Your continued use of Tasksfy after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Thank you for trusting Tasksfy with your information.
We are committed to protecting your privacy and maintaining your confidence.